HaldwellReturns & Refunds
You can return any Haldwell order within 30 days of delivery, no questions asked. This page covers the conditions, the process, who covers costs and how fast your money comes back.
Conditions
Returns are accepted within 30 days of delivery provided the product bottle or blister pack remains in its original, unopened condition with the tamper-evident seal intact, the outer packaging is undamaged, and the item is accompanied by the original order confirmation or receipt. Products with a broken seal cannot be accepted back into inventory for ingestion-safety and biosecurity reasons, but may still qualify for a refund if the product arrived defective or damaged in transit.
Returning an item, step by step
- Submit a return request to [email protected] with your order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number and the designated return address from our support team
- Pack the item securely in its original protective packaging with all seals intact, including the RMA number on the parcel
- Receive your refund within 3-10 business days after the returned item has passed our inspection
Who pays return shipping
If the product is faulty, damaged or wrong, we cover the cost, sending a prepaid label or scheduling a courier pickup. If you changed your mind, you cover the return shipping and nothing else is deducted.
Refund timing and method
Refunds are issued within 3 business days once the item clears inspection. Cash-on-delivery orders are refunded via bank transfer to an account you provide; bank-transfer orders are refunded to the same account. Banks typically post the funds within 1 to 5 business days.
How each situation is handled
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Wrong item sent, correct one shipped, mistake collected | None |
| Parcel lost | We resend or refund in full once the courier confirms the issue | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the product price | Return shipping only |
Exchanges
To swap for a different size or product, follow the standard return process and place a new order; we refund the returned item as soon as it reaches us. If the swap is needed because of our error, the replacement ships at no charge.
Cancelling an order
You can cancel an order free of charge any time before it ships. Email [email protected] with your order number. Once it has shipped, the return process applies instead.
Questions about this policy
Reach us at [email protected] or +44 117 380 8335 during Mon-Thu 09:45-18:30, Fri 09:45-17:30, Sat 09:00-14:00. Every message gets a reply within one business day.
- Merchant
- Haldwell Wellness Ltd.
- Registered address
- 7 Gloucester Road, Bristol, BS7 8AD, United Kingdom
- [email protected]
- Phone
- +44 117 380 8335
- Working hours
- Mon-Thu 09:45-18:30, Fri 09:45-17:30, Sat 09:00-14:00
- Registration
- Company No. 18200701