HaldwellPrivacy Policy
Haldwell Wellness Ltd. ("Haldwell") controls the personal data collected through haldwell.shop. This policy covers what we gather, why, how long we hold it, who can access it and the rights you hold.
Who is responsible
Haldwell Wellness Ltd., 7 Gloucester Road, Bristol, BS7 8AD, United Kingdom. For privacy questions, contact [email protected].
Legal framework
We process personal data under UK GDPR and the Data Protection Act 2018 and applicable rules in United Kingdom. Where this policy and the law conflict, the law takes priority.
What we collect
When you place an order, we collect what's needed to ship it: name, delivery address, email, phone and order details. We never store card data on this site. While browsing, the site logs technical data, IP address, browser type, pages viewed, through the cookies described below.
- Customer contact and shipping details (name, address, email, phone)
- Transaction and purchase history
- Technical telemetry and device diagnostics (IP address, browser type)
- Customer support communications
Why we use it
- To process, fulfill and manage returns on your orders.
- To respond to your questions and keep you updated on order status.
- To protect the site and understand how visitors use it.
- To send promotions, only if you opted in, and you can opt out at any point.
Who sees your data
Couriers get your delivery details. Our payment processor gets what's required to charge you. Hosting and analytics partners process data under contract, on our behalf. We don't sell personal data, ever.
As Haldwell Wellness Ltd. operates under United Kingdom data-protection law rather than United States law, the CCPA/CPRA does not apply. We confirm that customer personal data is never sold or rented to third parties for any purpose, in accordance with the UK GDPR and the Data Protection Act 2018.
How long we keep your data
Order records are kept as long as accounting law demands, then removed. Account data stays until you close your account. Analytics data is retained for 14 months.
Your rights
Under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, customers have the right to access, correct, erase, restrict, object to the processing of, and port their personal data. Requests can be submitted to [email protected] and will be actioned within the statutory timeframe required by UK data-protection law.
Security
Haldwell Wellness Ltd. does not collect, process or store any bank card or payment card data of any kind, as checkout is limited exclusively to Cash on Delivery and Direct Bank Transfer. No payment card numbers, expiry dates or security codes pass through our systems at any stage of the order process.
Questions about this policy
Reach us at [email protected] or +44 117 380 8335 during Mon-Thu 09:45-18:30, Fri 09:45-17:30, Sat 09:00-14:00. Every message gets a reply within one business day.
- Merchant
- Haldwell Wellness Ltd.
- Registered address
- 7 Gloucester Road, Bristol, BS7 8AD, United Kingdom
- [email protected]
- Phone
- +44 117 380 8335
- Working hours
- Mon-Thu 09:45-18:30, Fri 09:45-17:30, Sat 09:00-14:00
- Registration
- Company No. 18200701