HaldwellDelivery & Payment
Haldwell Wellness Ltd. dispatches every order of daily nutritional capsules from secure, climate-controlled facilities within the United Kingdom to safeguard ingredient stability during transit. All parcels are processed and handed to our courier partners within one business day of order confirmation, with full tracking provided from dispatch to doorstep.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD UK | 1-2 business days | £4.49 |
| Royal Mail Tracked 48 | 2-3 business days | £3.75 |
Timeframes are counted in business days from dispatch. Remote locations may need 1 to 2 extra days.
Order processing
Orders placed before 15:30 on a business day go out that same day. Orders after the cutoff, or on weekends and holidays, ship the next business day. You'll get a confirmation email with your order number right after placing the order.
Each bottle of capsules is sealed with a tamper-evident cap band and shipped inside a rigid, padded outer carton with corner-impact cushioning to prevent crushing or seal disruption in transit. Shipments are further wrapped in moisture-resistant film to protect the formulation from humidity and temperature fluctuation during courier handling.
Tracking your parcel
As soon as your order leaves our facility, an automated tracking number is generated and sent to you via email and SMS, allowing you to monitor the parcel's progress in real time through the carrier's tracking portal.
Lost or delayed parcel
No movement on the tracking for 5 business days? Email [email protected] with your order number. We'll file a trace with the courier and either resend your order or refund it in full, your call, within 10 business days of the claim.
Damaged on arrival
Photograph the outer packaging and the product immediately upon receipt before disposing of any materials. Email [email protected] within 48 hours of delivery with your order number and the photographs attached. Our support team will verify the damage and arrange a free replacement or a full refund, whichever you prefer, without requiring return of the damaged unit unless requested.
Payment methods
We accept Cash on delivery, Bank transfer. We'll never request card or online-banking details by email or phone.
Delivery outside United Kingdom
We deliver to select countries. Shipping costs and delivery windows for your destination appear at checkout, before you pay. Any import duties are the recipient's responsibility.
Questions about this policy
Reach us at [email protected] or +44 117 380 8335 during Mon-Thu 09:45-18:30, Fri 09:45-17:30, Sat 09:00-14:00. Every message gets a reply within one business day.
- Merchant
- Haldwell Wellness Ltd.
- Registered address
- 7 Gloucester Road, Bristol, BS7 8AD, United Kingdom
- [email protected]
- Phone
- +44 117 380 8335
- Working hours
- Mon-Thu 09:45-18:30, Fri 09:45-17:30, Sat 09:00-14:00
- Registration
- Company No. 18200701